What are IT Services? | Definition | Meaning

What Does Managed IT Services Mean?

When businesses choose a third-party company to run their IT concerns, it is known as “Managed IT Services.” These companies are called Managed Service Providers, or MSP’s. As per a service agreement, they take responsibility for part of or the entire IT systems of a business. Usually, the hardware is provided by the customer and the services the MSP provide may include”

Reporting
Resolution
Round-the-clock monitoring

Depending on the terms of the Service Level agreement (SLA) there is often a flat fee over a designated time period for the services of the MSP – as well as various measurable statistics that are to be agreed.

The development of cloud technology has expanded globally as SaaS (Software As A Service) as well as a IaaS (Infrastructure As A Service) and Paas (Platform As A Service.) This permits specialist IT companies to upscale at a vastly accelerated rate compared to in-house IT operations.

This does not mean the exclusion of an IT professional. They can oversee the operation as well as analyzing the data from the MSP. This increases the standards of efficiency for the IT professional as well as giving them greater time for other tasks and projects.

History Of MSP’s

IT has evolved a great deal over the decades and began as people went to when a computer system no longer worked. This model worked well on a smaller level. Over time as computing became more mainstream and larger in scale than before, IT systems became more complicated and required far more maintenance. There were also hardware and software limitations for business growth unless huge amounts of money were invested in the infrastructure and specialized knowledge that came with the new technology.

The market continued to move this way and the solution became MSP’s who brought a proactive instead of a reactive way of working to IT. By monitoring systems and dealing with the resolution of issues on a regular basis, they prevented many issues before they could get going. As increased internet technology heralded greater interaction both on site and remotely together with the onset of cloud computing, it became increasingly efficient to utilize MSP’s for increased efficiency and recourse consolidation. This has led to a new age of computing. Where fixed prices couple with client happiness, and more efficiency than ever before has become a reality with Managed IT services.

Managed IT Service Model

Normally offered with a flat fee rate over a period of time, MSP’s offer greater levels for automation as well as more experienced management at higher levels of knowledge and experience depending on the service level that has been specified. The end user pays only for the level of services that fit their needs.

The customer pays for services and the functions being delivered. For example:

Solutions for the help desk
Monitoring
Disaster recovery
Back up recovery
Core functionality

This allows the customer to operate their business concerns in a more efficient and smooth manner at a price that is cheaper than in-house options.

Benefits of MSP’s

Far more cost efficient and experienced than assembling and maintaining an in-house IT team
The ability to budget IT expenditure throughout the year
Can be relied upon for operational readiness.
Experts in security and latest security and compliance practices – especially in fields such as education, health care and finance
Ensures your IT experts are on top of the latest developments in processes and technology
Keeps your infrastructure operating at its most efficient manner possible.
Available at an entry level and service requirements can be established over time
Sense of safety and security that comes from monitoring at all times

The Five Best Reasons To Use Managed IT Services

You do not have to invest in highly prices hardware that may be of no further use in two years’ time.
As technologies become more specialized – IT teams are having to be assembled to maintain specific aspects of an operation as opposed to the whole operation as they had in the past.
It is not cheap to hire and keep IT personnel
IT personnel are also hard to find
With an MSP taking care of maintenance, your IT team can concentrate on operational projects that contribute to the bottom line of your business.

Find IT Services in Phoenix, AZ

Wired IT Group is a full-service information technology (IT) vendor, based in Phoenix, AZ. Our team is capable of designing, installing and maintaining all of your IT solutions from network systems to security systems and low voltage cabling.